Responsible Gaming

Gaming Should Be Entertainment

At Parimatch, we believe that online gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. While we strive to provide an engaging platform, it's important to gamble responsibly and within your means.

Set a budget you can afford to lose, play for fun, and remember that the house always has an edge. If gaming stops being enjoyable, it's time to take a break.

Age Verification

Online gaming on Parimatch is strictly reserved for individuals who are 18 years of age or older, or the legal age for gaming in your jurisdiction in India, whichever is higher.

We are committed to preventing underage gaming. All users must verify their age and identity during registration. If you are under the legal age, please do not attempt to register or access gaming services.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please be aware of these warning signs:

• Chasing Losses: Trying to recover lost money by gambling more
• Hiding Gambling Activity: Concealing the extent of your gaming from family and friends
• Neglecting Responsibilities: Missing work, school, or family obligations due to gaming
• Increasing Amounts: Needing to bet more money to achieve the same excitement
• Failed Attempts to Stop: Being unable to reduce or quit gaming despite wanting to
• Financial Strain: Using money meant for essentials (rent, utilities, food) for gaming
• Mood Changes: Becoming irritable, anxious, or depressed when unable to play
• Lying About Gaming: Dishonesty with loved ones about time or money spent gaming
• Borrowing to Gamble: Taking loans or borrowing money to fund gaming activities
• Using Gaming to Escape: Gambling to cope with stress, anxiety, or emotional problems

If you recognize any of these signs in yourself or someone you know, please seek help immediately.

Self-Help Tools & Controls

Parimatch provides several tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose during a gaming session
• Reality Checks: Receive periodic reminders during your gaming session about time spent and money wagered
• Session Time Limits: Set a maximum duration for each gaming session
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your Parimatch account
• Account Closure: Permanently close your account if you wish to stop gaming entirely

We encourage you to use these tools proactively. Contact our customer support team to activate any of these features at any time.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these trusted organizations:

India & South Asia:

• All India Institute of Medical Sciences (AIIMS) - Mental Health Services: Available across major Indian cities for mental health and addiction counseling
• Narcotics Anonymous (NA) - India: Peer support groups operating throughout India for addiction recovery
• Indian Psychiatric Society: Professional resources for mental health support and referrals

International Organizations:

• GamCare (UK): www.gamcare.org.uk — Free confidential support for problem gambling
• GamStop (UK): www.gamstop.co.uk — National self-exclusion scheme across UK gambling operators
• Gambling Help Online (Australia): www.gamblinghelponline.org.au — Free counseling and support services
• Responsible Gambling Council (Canada): www.responsiblegambling.org — Research, advocacy, and support programs
• National Council on Problem Gambling (US): www.ncpgambling.org — Helpline: 1-800-522-4700

Note: Many of these organizations provide free, confidential support via phone, email, or online chat. Your privacy is protected.

If You Need Help

Problem gambling is a serious issue, but recovery is possible with the right support. If you or a loved one is struggling:

• Reach out today — Contact one of the support organizations listed above. They are free, confidential, and staffed by trained professionals
• Use our self-help tools — Set deposit limits, take a break, or self-exclude from your Parimatch account
• Talk to someone — Share your concerns with a trusted friend, family member, or healthcare provider
• Seek professional help — Mental health counselors and addiction specialists can provide treatment and guidance

Remember: Asking for help is a sign of strength, not weakness. You are not alone, and recovery is possible.

Our Commitment

Parimatch is committed to promoting responsible gaming and protecting the well-being of our users. We continuously review and improve our responsible gaming practices, collaborate with leading organizations in the field, and provide resources to help our community gamble safely and responsibly.

If you have any questions about responsible gaming or need assistance, please contact our customer support team.